Return & Refund Policy

7-Day Return Window

You may request a return or exchange within 7 days of receiving your order. To start a return, contact us by phone or Telegram with your order number and the reason for the return — we'll confirm the next steps with you directly.

Items eligible for return

• Items that arrived damaged, defective, or different from what was ordered
• Items in their original, unworn, unwashed condition with tags attached
• Reported to us within 7 days of delivery

Items not eligible for return

• Items showing signs of wear, washing, or use
• Earrings and other pierced accessories, for hygiene reasons
• Requests made more than 7 days after delivery

How refunds work

Once we receive and inspect the returned item, we'll let you know whether the return is approved. Approved refunds are issued using the same method you paid with: Cash on Delivery orders are refunded in cash or via mobile money transfer (Telebirr/CBE Birr) to a number you provide; bank/mobile transfer orders are refunded to the same account or number the payment came from. Exchanges for a different size or color are handled the same way — contact us and, subject to stock availability, we'll arrange a swap instead of a refund if you prefer.

Return delivery cost

For items that arrived damaged, defective, or incorrect, return delivery is on us. If you're returning an item simply because you changed your mind, return delivery cost is the customer's responsibility.